FAQ

Frequently asked questions about the platform

What does SwiftTrail do?

SwiftTrail turns PDF documents into clean, structured Excel reports, so you can skip manual data entry. We're starting with rent rolls and other common property management documents, with more document types and industries on our roadmap.

How accurate is the extraction?

Our extraction is built to be fast and reliable, but like any automated process it can occasionally miss or misread something. Always compare your Excel output against the original document before relying on it for a business decision.

Is my data secure?

Yes. Every document and extraction is scoped to your organization, and we never use your content to train AI models. See our Privacy Notice, Data Processing Addendum and Subprocessor List for the full details.

Can I cancel my subscription?

Yes, at any time through your billing portal. We also offer an unconditional 30-day money-back guarantee on all plans, no questions asked.

What payment methods do you accept, and who handles billing?

Payments are processed by Paddle.com Inc., our Merchant of Record, which accepts major credit cards. Paddle handles invoicing and any applicable sales tax.

What document types and industries does SwiftTrail support?

We're starting with rent rolls and property management documents, but SwiftTrail's extraction engine is built to handle other structured business documents too. We're actively expanding to new document types and industries — contact us and tell us what you're hoping to extract.